Return & Exchange
1. Conditions of return
(1) Return period: All returns/exchanges must be returned within 30 days from the day you have received your order.
(2) Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;we are not able to accept returns on items that are used,we appreciate your understanding.
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by a proof of purchase (order confirmation email or number).
2. The return process
Step 1: You must first contact us providing us with the order number and reason for the return/exchange with our contact form. we will process the return application within 3 Business days and reply to the processing result.
Step 2: After the customer receives the response of the processing result, send it back and tell us the tracking number
Step 3 (if exchange): After receives return goods, we will re-ship and update the tracking number.
3. Return address
Room 228, 10# Building, Jinyang Dongfang Xincheng, Beihai Road 286#, Dongtai City.
4. Shipping fee for return
Customers are responsible for returning the item(s) at their own expense. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as ACOWAY are not held responsible for any lost returns.
1.Applicable circumstances for full refund
1) New, unused and in original condition
2) Inclusive of all original hangtags, packaging, and components
2. Refund process
(1) After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days.
(2) What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
3.After-sales contact information
Return&Exchange Adrress: Room 228, 10# Building, Jinyang Dongfang Xincheng, Beihai Road 286#, Dongtai City.
Note: To explain any return application, please contact the after-sales email(Acoway001@gmail.com) first. Any return or exchange without prior application will not be accepted.