Frequently Asked Questions

1. Does this board really Hold 400lbs?

Yes. Before the products leave the factory, we have passed strict quality control inspections, ensuring that two adults (and a dog or child) can use them together.

2.How to repair valve leakage?

After the paddle board is used several times, the valve will loosen due to the internal air pressure squeezing to the outside, which is a normal phenomenon. This is the reason why many paddles are found to be leaking after being used several times. In order to deal with this situation, we have provided a wrench in the repair kit. Tightening the air valve with a wrench can solve the problem of air valve leakage. If you find that the valve is still leaking after tightening the valve with a wrench, you can try to disassemble the valve and reassemble it.
We provide you with reference videos of valve tightening and valve disassembly and reassembly. If this method fails to solve the problem of air valve leakage, please contact us and we will provide you with other solutions.

video:https://youtu.be/uBlQ0-Ujg-4

3.What should be done if the air pump barometer does not show the degree.

The working principle of the pump is: in the early stage of inflating the paddle board, because there is no pressure inside the paddle board, the pressure gauge does not work. When a certain pressure is generated inside the paddle board, the pressure gauge of the pump will start to work. At this time, you can see the internal pressure value of the paddle board through the pressure gauge. When the gage reads 12-15 psi, the inflating can be stopped.
You can use this method to test the barometer
1. Connect the hose to the air pump and pull out the red knob
2. Block one end of the hose with your hand and start pumping up. At this time, the barometer will have a reading. For specific operations, please refer to the following video. I hope it can help you. If you have any other questions, please feel free to contact us.

video:https://youtu.be/fdqbZAyvxP0

4. How much does it weigh? In back pack?

Our inflatable paddle board can be stored in a backpack and weighs about 15 pounds. It is very convenient to use and carry.

5. What psi should it be inflated to?

Our inflatable paddle board can withstand up to 12 psi. Suggest between 12psi and 15psi. Both adults and children can use it.

6. From what material is paddle made of?

Strong PVC plastic outer layers over a drop-stitched inflatable core. Once aired up it feels like a strong plastic & is sturdy.

7. How do you use the repair patches? There is no glue or epoxy included.

Our repair kit contains a valve wrench. If the valve leaks, you can use a wrench to tighten the valve. If other parts need to be repaired, you can buy glue to repair it yourself. Hope it can help you.

8. What is the working principle of the yellow pressing valve in the middle of the air valve?

The working principle of the yellow pressing valve in the middle of the air valve is: when there is air pressure inside, it will be pushed up and prevent air leakage.
The yellow push valve rotates clockwise and pops up to lock and maintain air tightness.
Press the valve and turn it counterclockwise to deflate.
If you find that there is a leak by pressing the valve. We suggest you try the following methods:
1. Press the yellow push valve
2. After turning clockwise, the valve will be locked and tightened when the valve bounces upwards to ensure air tightness.

9. Is the paddle's height adjustable?

The height of the paddle can be adjusted freely. The paddle is equipped with a knob to adjust the degree of tightness. If you want to adjust the height, you can try to loosen the knob first, and then adjust the paddle to the height you want.